ALERTS

Due to an issue in v2.8 of the app, some users may not be able to use the “Forgot Password?” link to reset their passwords. Update to v2.8.4 (iOS) or v2.8.2 (Android) if you encounter this issue. If you have forgotten the email or phone number you used to sign up, send us an email at support@averigo.com.

Some iPhones may display a “No Internet Connection” message, or may not recognize the nearby market, even when the phone has a good WiFi or cellular connection to the Internet (i.e. other apps are able to connect). Update your app to the latest version – Version 2.8.4. If you are still having issues after the update, send us a message.

During Check-Out, DO NOT CLOSE THE APP until you receive a confirmation message saying that your payment has been processed.

WHAT’S NEW IN VERSION 2.8.x?

  • Stored Funds – Load an amount of $5 or more to your “Stored Funds” account using your debit or credit card, and then use the balance to purchase products
  • Rate & Review Products in “History” screen – Rate & review products that you have purchased
  • “Buy for Home” Link in “History” screen – You will soon start seeing special products featured in your market for you to try, which will then be available for purchase for home use through an online store

INTRO

This Help page is for the latest version of the AveriGo (pronounced “Every-Go”) Markets app. Keep your app updated, so you benefit from all the latest features and bug fixes.

The app uses iBeacon technology to work, which requires both your Bluetooth & Location Services to be ON.

TO USE THE APP:

KEEP YOUR APP UPDATED

Make sure you have the latest version installed, so you benefit from all the latest features and bug fixes:

  • iOS – click HERE
  • Android – click HERE

INITIAL SETUP

TURN BLUETOOTH ON – if you did not turn it ON during app installation

  • iOS:
    1. Go to Settings -> Bluetooth
    2. Turn Bluetooth ON
  • Android:
    1. Go to Settings -> Bluetooth
    2. Turn Bluetooth ON

Note: If your phone is not detecting a nearby market, try turning Bluetooth OFF and then back ON.

TURN LOCATION SERVICES ON – if you did not turn them ON during app installation

  • iOS:
    1. Go to Settings -> Privacy -> Location Services
    2. If Location Services are OFF, turn them ON
    3. Scroll down to & click on the “AveriGo Markets” app
    4. Select either “While Using the App” or “Always”
  • Android:
    1. Go to Settings -> Location
    2. If Location Services are OFF, turn them ON
    3. Go to Settings -> Privacy and emergency -> App permissions -> Location
    4. Scroll down to & turn Location Permissions ON for the “AveriGo Markets” app

Note: If your phone is not detecting a nearby market, try turning Location Services OFF and then back ON.

SIGN UP FOR NEW ACCOUNT

  • Click “Sign Up” to create new account
    • Enter your First Name & Last Name
    • Enter your Email Address & Mobile Number and click “Send Code”, and the system will send you a verification code
    • Enter the verification code to continue the signup process
    • Create a password

LOG INTO YOUR ACCOUNT

  • Enter your Email Address & Password and click “Login”
    • Keep the “Keep Me Logged In” box checked if you want to stay logged in
  • If you forget your password, you can reset it

ADD PAYMENT CARD

ADD FUNDS TO YOUR STORED FUNDS ACCOUNT

  • Click on “Wallet” in bottom menu
  • Click “Add Funds” to go to the Add Funds screen
  • Select payment card from which to load funds
  • Select one of the predefined amounts, or enter a custom amount (>$5)
  • Click “Add Funds”

RESET YOUR PASSWORD

If you forget your password, and/or need to reset it:

  • Enter Email Address you used to set up your account
  • Click “Forgot Password?”
  • (Optional) Enter Mobile Number you used to set up your account
  • If the Email Address and/or Mobile Number you enter are registered in our system, the system will email/text you a One-Time Password (OTP)
  • Enter the OTP in the “Password” field and click “Login”
  • Enter a new password

 

PURCHASING PRODUCTS

ADD PRODUCTS TO SHOPPING CART

  • Walk to within 5 feet of available market
  • Add product by clicking “Scan” in bottom menu, and scanning barcode on package, or
  • Add product from a list, using one of the following ways (Note: Use these if a product’s package does not have a barcode):
    • Click “Search” in bottom menu, then click on desired category, and view products in that category
    • Search for a product using the “Search by Product name” box at the top
    • Click “Show All Products” to view all products

CHECK OUT & PAY FOR PRODUCTS

  • Click Shopping Cart icon in upper right corner – you will be taken to the Check Out screen
  • Click “Check Out”
  • Select payment method
    • Stored Funds – If your purchase amount is less than or equal to your “Stored Funds” account balance, select “Stored Funds”
    • Debit/Credit Card – Select a card
    • Payroll Deduction – If your company has approved payroll deduction as a payment method, select “Payroll Deduction” (NOTE: If your company has approved payroll deduction as a payment method, but you do not see it as an option, contact us)
    • Credit – If your company or the vending operator has added market credit to your account, and purchase amount is less than the “Credit” balance, select “Credit”
    • Company Credit – If your company has added a recurring monthly credit to your account, and purchase amount is less than the “Company Credit” balance, select “Company Credit”
  • Click “Proceed to Pay”

VIEW HISTORY OF PURCHASES

  • Click on “History” in bottom menu to view a history of markets visited, products purchased, prices paid & payment methods used
  • If you are near a market where you had purchased products within the past 90 days, the “Your Recent Purchases at this Location” button will automatically be displayed at the top – click on this button to go to the “Recent Purchases” category where you can quickly repurchase those products

TIPS & TROUBLESHOOTING

REPURCHASING PRODUCTS

  • Use the “Recent Purchases” category on the “Search” page to quickly repurchase your recently-purchased products – saves you valuable time by not having to scan or browse/search for the products again and again.

NO INTERNET CONNECTION

  • Check that you have a good Wi-Fi or cellular connection. One way to do this is to visit any website using your mobile browser, and check whether it is displayed successfully.

Note: Many Wi-Fi access points require you to sign in, check in, or accept terms, before connecting you to the Internet.

NOT RECOGNIZING NEARBY MARKET

  • If you have a good Internet connection, but the app is still not recognizing the nearby market, make sure your Bluetooth and Location Services are ON.
  • If you do have a good Internet connection, and your Bluetooth and Location Services are ON, but the app is still not recognizing the nearby market, restart your phone and try again.

SCAN ICON IN BOTTOM MENU DOES NOTHING WHEN CLICKED; SCAN WINDOW IS BLANK/GREY

  • Make sure you have given the app access to your phone’s camera:
    • iOS:
      1. Go to Settings -> AveriGo Markets
      2. Turn Camera ON
    • Android:
      1. Go to Settings -> Apps or Application Manager –> AveriGo Markets
      2. Turn Camera ON

PRODUCT BARCODE NOT SCANNING

  • If the app is not able to scan a product’s barcode, try the following:
    • Make sure the barcode is sufficiently illuminated, so your phone’s camera can recognize it
    • If it is a refrigerated food or beverage, wipe away any moisture that may be obscuring the barcode
  • If a product’s barcode is still not scanning properly, it is likely that the vending operator has not correctly added it to the system, or the barcode is damaged. In that case, go to “Search” page, find the product using the “Search” box, and manually add it to shopping cart.

SHOPPING CART DOES NOTHING WHEN CLICKED (ANDROID)

  • Make sure you have given the app access to your phone’s storage:
    1. Go to Settings -> Apps or Application Manager –> AveriGo Markets
    2. Turn Storage ON

REFUNDS

  • If product is damaged or expired, you may request replacement of product or refund of amount charged by contacting the vending operator – include name of product, date of purchase, and description of damage or expiration
  • We reserve the right to deny refunds or replacements if abuse of product is evident or certain circumstances arise that are beyond our control
  • Refund request must be made no more than 7 business days after date of purchase
  • Refund request will be processed in order received, and usually within 5 days of receipt date – an email message will be sent to requestor once refund has been processed
  • Refund can only be made to requestor’s payment card account – no cash refunds will be provided

DEBIT & CREDIT CARD PAYMENTS

  • In order to purchase products using the AveriGo Markets app, you will need to give us certain information:
    • Contact information – name, email address, mobile number
    • Debit or credit card information – card type, number, expiration date, CVV value, and zip code
  • We store your contact information in our system
  • We do NOT store your debit or credit card number on our servers – it is only stored on our payment gateway provider’s (Apriva) servers; The AveriGo Markets app uses industry standard TLS/SSL encryption to securely transmit debit or credit card information from the app to our payment gateway provider when you add a card; After you add the card, we only store non-sensitive card information such as the card type, the last four digits of the card number, the expiration date, and the zip code, to enable future card-on-file processing of payments for your purchases

STORED FUNDS

  • Load an amount of $5 or more to your “Stored Funds” account using your debit or credit card, and then use the balance to purchase products
  • When you purchase products using “Stored Funds”, the purchase amount will be deducted from your balance
  • If the purchase amount exceeds the balance in your “Stored Funds” account, you will need to reload the account before you can complete the purchase
  • If you cancel your AveriGo Markets account, and would like a refund of the balance in your “Stored Funds” account, please send an email to support@averigo.com

CANCELING YOUR ACCOUNT

If you would like to cancel your AveriGo Markets account, send an email to support@averigo.com with the email address and phone number that were used to set up your account.

CONTACT US

  • On Home screen, click on “Help” icon in upper right corner, and select “Feedback”
  • Click “For AveriGo (app-related)” to send a message about app features, usability issues, potential improvements, etc. to AveriGo, or
  • Click “For Vending Operator (product-related)” to send a message about the market & its products, request new products, or request refunds or replacements, directly to vending operator